Legal
Refund Policy
Last updated: 2026
If you are unhappy with your Cruncher or change your mind, you can return it for a full refund within 30 days of delivery. Below are the details of how that works.
1. Our guarantee
If you are unhappy with your Cruncher or change your mind, you can return it for a full refund within 30 days of delivery. The guarantee covers the full purchase price you paid, including your deposit and the balance charged at shipment.
2. Eligibility
The guarantee applies to units purchased directly from Sonance Lab and delivered to the address on your order. To qualify, the Cardboard Cruncher must be in working condition, free of damage beyond normal use, and returned with the power cord and any accessories included in the original shipment. Units that have been modified, repaired by a third party, or damaged through misuse, neglect, or improper installation are not eligible.
3. Timelines
Your 30 day window begins on the date your unit is delivered. Contact us within those 30 days to start a return. Once you have notified us, you have a further 14 days to hand the unit over to the carrier. Refunds are issued within 10 business days of the returned unit arriving at our facility and passing inspection, and are credited to the original payment method. Depending on your bank or card issuer, the funds may take an additional 5 to 10 business days to appear.
4. Deposits before shipment
Your deposit reserves a unit from the first production run and is applied to the purchase price. If you cancel before your unit ships, your deposit is refunded in full, with no restocking or handling fee. If we are unable to fulfill your order, we refund your deposit in full and contact you directly.
5. Return shipping
The Cardboard Cruncher is a large, heavy appliance, so we coordinate every return ourselves. We arrange freight pickup, provide packaging guidance, and cover return shipping costs for units returned under the 30 day guarantee. Please keep the original crating and pallet if you can, as it makes pickup faster and protects the unit in transit. If the original packaging is no longer available, we will supply suitable materials. Do not book your own freight carrier without confirming with us first, as unauthorized shipments may not be accepted at our facility.
6. Damaged or defective units
Inspect your Cardboard Cruncher on delivery. If it arrives damaged, or a defect appears within the warranty period, contact us right away with photographs and your order details. Damage in transit and manufacturing defects are handled as repair, replacement, or refund at no cost to you, and are separate from the 30 day satisfaction guarantee.
7. How to start a return
Email waitlist@sonancelab.com with your name, the email address used at checkout, your delivery date, and a short note about the reason for the return. A member of the Sonance Lab team will confirm eligibility, schedule freight pickup, and keep you updated through refund settlement.
8. Related terms
This policy sits alongside our Terms & Conditions and Privacy Policy. We may update it from time to time. The version published on the date of your order is the version that applies to that order.